The product I want to return was bought on discount. Will get refunded the full amount?
No. You will only receive the exact amount paid for the product.

In Case I return the Products, will the COD / Shipping / Charges be credited back?
No. These are charges applicable each time an order is placed and are non-refundable.

If product has been picked up but not got refund yet. If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn’t reflecting as TSS money, please email us at connect@eronfashion.com and we will sort it out for you.

You can apply for an exchange for your order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes.

Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.

If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number (022 00000000) or email us on connect@eronfashion.com

Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.

To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited other product. The Eron fashion may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

To exchange your order, you will need to log in to your account and follow the steps:

Go to ‘Orders’

Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.

Select the mode of return as Reverse Pickup and drop or Self Ship.

In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.

Click on the acknowledgment box and submit your exchange request.

Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.

In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit 100 TSS Money in your account in lieu of the shipping costs and once the original order is received, the replacement will be shipped out for you.

• Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 4 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

• Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 4-7 business days in metros, and 10-15 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
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• Customers can return their order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
• In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at connect@eronfashion.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as TSS Money as per your convenience.
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on connect@eronfashion.com.
• Gift cards/vouchers are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
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Self-Ship Returns Policy

In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:

Eron Fashion
Sneh sagar Bunglow, plot no. 101,

sector no.  4, behind Charkop depot,

Charkop, kandivli (W), mumbai 400 067.

• Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + 100 (in lieu of courier charges) will be refunded to your Eron Fashion as TSS Money.